Website Terms and Conditions


Please read these Website Terms carefully before you start to use the Site. By using our Site, you indicate that you accept these Website Terms and that you agree to abide by them. If you do not agree to these terms, you will be unable to make a purchase, so please review these terms carefully.

1. Introduction

This page (together with the documents referred to on it) tells you the terms and conditions on which you may make use of our website www.hairrush.uk (“Website Terms”) and the terms on which we sell our products to you (the “Product Terms”).

2. Credit card payment

The Buyer represents and warrants that (i) the credit card information supplied to Hair Rush is true, correct and complete and (ii) charges incurred by the Buyer will be honoured by the Buyer’s credit card company. After purchase, the Buyer’s credit card statement will show a transaction from Hair Rush. 

3. Delivery policy

Generally, items will be dispatched worldwide within 24 hours of receiving payment to the delivery address provided.

4. Editing, deleting, and modification

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.

5. What is your returns policy?

Our promise to you is simple: If, for any reason, you are not 100% satisfied, simply return the first empty bottle & any other full bottles within 45 days from the time of delivery for a full refund (excluding shipping charges).

And if you wish to take advantage of the price discount by ordering multiple bottles, don’t worry! Any unopened bottles returned along with your first opened bottle within the 45 day money back guarantee period will also be eligible for a full refund less any shipping charges.

That said, we must respectfully remind you not to ship back any product after the 45-day refund period has expired. Returns must be received back at warehouse within 45 days of delivery with no exceptions. And please note that we must limit refunds to one order per customer.

To claim your refund under this guarantee, please contact support@hairrush.co.uk.

6. Cancellation

In the event of a change of mind, the Buyer has the right to cancel any order and this will be actioned as long as the order has not yet been shipped. You must contact us as soon as you can to arrange this.